Being Direct with Clients

Being Direct with Clients

  • Annie Junker
  • 04/4/24






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Being Direct with my Clients

I have been in this industry for over 40 years and one thing I can say is I will always be direct and up front with my clients. Speaking in a direct manneras a real estate agent is important for several reasons:

  1. Clarity: Direct communication ensures that there's no confusion or misinterpretation regarding important information about properties, contracts, or negotiations. This clarity helps my clients make informed decisions.

  2. Trustworthiness: Directness demonstrates honesty and transparency, which fosters trust. My clients trust me because I communicate openly and honestly.

  3. Efficiency: Direct communication saves time by getting straight to the point. This is particularly important in a fast-paced industry like real estate where time is of the essence in making offers, negotiations, and closing deals.

  4. Professionalism: Direct communication reflects professionalism and competence. It shows that the agent is confident in their knowledge and abilities, which can reassure clients and instill confidence in their services.

  5. Respect: Speaking directly to my clients shows my respect for their time and intelligence. It avoids talking around issues or using overly complex language that may confuse or frustrate my clients.

  6. Problem-solving: Direct communication facilitates problem-solving by addressing issues head-on. It allows for open discussion of challenges and brainstorming of solutions, leading to smoother transactions and better outcomes for my clients.

  7. Setting expectations: Direct communication helps set clear expectations regarding timelines, processes, and outcomes. This reduces the likelihood of misunderstandings or disappointments down the line.

  8. Building rapport: Direct communication helps me build rapport with my clients by establishing a clear line of communication and demonstrating the my commitment to their needs and objectives.

Overall, I will always be up front and direct to my clients. For me, it is essential for fostering trust, clarity, efficiency, and professionalism in all aspects of the client-agent relationship.

804-350-0879 | [email protected] |


It is my responsibility as your REALTOR® to ensure that when others around you are lowering their expectations, that this becomes the time for us to switch gears and discover how to leverage the market effectively to achieve your goals.

If you would like to know more about the current market, or if you have any general real estate questions, call or text me on my cell phone at 804-350-0879 or you can email me at [email protected].

If you are looking to begin a home search, visit my website to get started!
3306 Monument Avenue
Museum District
612 West Franklin Street #UB11
The Prestwould
6 South Arthur Ashe Boulevard

Museum District
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Additional resources
We are select partners with REALM and Leverage Global Partners. What does this mean for you as our client? If you are looking to relocate or buy a second home in an entirely different city (or on a different continent!), Small and Associates has you covered. As a member of these exclusive networks, we work with other like-minded agents and to put you in touch with the right REALTOR® outside of the Central Virginia area. If you or someone you know has been considering a unique move, let us be your guide.
To learn more, click the links below:
In addition to being a partner to two exclusive global networks, I am a proud member of the Institute for Luxury Home Marketing and am a Certified Luxury Home Marketing Specialist. This means that I will market your property to the highest standards with access to the latest trends in the industry. I am the only Real Estate professional in the Central Virginia area with this designation!
Are you interested in buying a second home but, aren't ready to fully commit to another property? As a part of our partnership with REALM, we can direct you to properties all over the world with Pacaso. Pacaso is Luxury Co-Ownership where you have the ability to  own a second house for 1/8 of the cost. Click here to learn more and to start shopping!
Are you looking for your own slice of "La Dolce Vita"? Small and Associates has the connections to make it happen. We have personal contacts with firms in Italy and would be happy to help with your home search and make an introduction!
Client Testimonial: Click the link below to hear from Sarah Merriman, a client of Chris Small. Thank you for your kind words Sarah! It's always been an honor to help you with your Real Estate goals.
Client Testimonial from Sarah Merriman
The Chris Small Group at Small and Associates
At The Chris Small Group, we embrace today's dynamic Real Estate market with fresh and strategic approaches to deliver optimal results. Our mission is to craft customized marketing plans that align precisely with the current market landscape. We commit to delivering exceptional outcomes that resonate with trends and buyer preferences. With our unmatched understanding of market dynamics, we ensure our clients' homes stand out and captivate potential buyers. Trust our expertise to maximize your property's exposure and generate genuine interest. Choose The Chris Small Group and experience the transformative power of our innovative and market-savvy approach in today's evolving real estate landscape.
A Story of a Sale: 3301 West Franklin Street
Chris Small, Broker | Owner
Luxury Real Estate Specialist

804-350-0879 | [email protected]
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